Creating a Polished Customer Service Team
UNDERSTANDING YOUR LEADERSHIP STYLE

Leadership is more than getting your staff to cross a river or survive together in the woods for the weekend. Leadership with lasting RESULTS involves understanding the way you and your staff:

• See each other,
• Prioritize and make decisions,
• Relate to others, and
• Plan for possible areas of conflict.

Each leadership workshop includes:

• Individual assessments of communication and behavioral styles
• Overview of each communication style and the characteristics of each
• The strengths of each style
• The benefits of each style to your company
• The priorities in decision making of each style

Your workshop can be customized to your organization by using any of the following modules:

• Identifying your customer's basic fear
• Anticipating the stress reaction of your customer
• Analysis of potential conflict areas; conflict management
• Stopping the "killer" statements and making motivating statements
• What your customer needs to make them happy
• Dealing with specific difficult situations (round table discussion)
• Stress factors and how to minimize them

You WILL want to add this small group experience to your in-service training.

Image Inside & Out will customize its consulting to the needs of your company. Call for a quote or visit our web site.